Protecting Candidate Experience at Scale


A Special Podcast Episode

Hear how TA leaders are using automation to deliver empathy not replace it. 

As application volumes surge and recruiter teams grow leaner, candidate experience is increasingly at risk. Silence, delays, and inconsistent communication don’t just frustrate candidates, they quietly damage employer brands. 

In this special podcast episode, Grant Jessup and Diana Hinojosa explore what it takes to protect candidate experience at scale. From navigating the candidate black hole to rethinking how automation supports, rather than replaces, human connection, this conversation delivers practical insight for TA leaders hiring under pressure. 

The episode also highlights how Ella, LevelUP’s AI-powered Talent Scout, helps organizations acknowledge, screen, and route candidates faster, so recruiters can focus on the human moments that matter most. 

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What You’ll Learn 

Protecting candidate experience at scale isn’t about adding more recruiters or piling on new tools, it’s about designing smarter systems. 

In this episode, you’ll learn: 

  • Why timely communication shapes employer brand perception
  • How automation can remove friction and free recruiters for meaningful engagement
  • Where human connection matters most in the candidate journey 
  • How AI-enabled screening improves fairness, consistency, and speed 
  • Why candidate experience is no longer a “nice to have,” but a business imperative 

Within this landscape, Ella: LevelUP’s AI-powered Talent Scout, emerges as a practical solution, helping teams screen and route candidates efficiently without losing the human touch that defines great hiring. 

Podcast Panel 

Grant Jessup

Global Head of Solutions & Sales | LevelUP HCS

Grant brings over 15 years of experience in global talent solutions and workforce strategy, partnering with organizations to design scalable, human-centered TA models that balance innovation with empathy. 

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Diana Hinojosa

Senior Vice President of Recruitment | LevelUP HCS

Diana leads high-volume and specialized recruitment delivery across LevelUP’s healthcare practice, helping clients build efficient workflows that protect candidate experience while meeting aggressive hiring demands.

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Ready to Protect Candidate Experience at Scale? 

Smarter hiring starts with acknowledging every candidate - quickly, fairly, and consistently. 

See how Ella helps TA teams screen faster and stay human-centered.

Explore Ella now
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